Refund policy

Custom products, sale items or gift cards cannot be returned. Please refer to the damage and issues policy below if your item comes with any damages or issues. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

We have a 14-day notification policy, which means you have 14 days after receiving your item to let us know of any damages or issues with your items to be able to get an exchange.

To be eligible for an exchange due to damages or issues, you’ll need the receipt or proof of purchase.

You can always contact us for any question at stairwaytothestarsstore@gmail.com.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.